1.INTRODUCTION

Pormpur Paanthu Aboriginal Corporation provides a service known as the Maantchangk Women’s Shelter that is open 52 weeks a year with 7 day a week on-call service, outside of office hours to respond to existing clients and new referrals who suffer family and domestic violence. The service must align to the Human Services Quality Framework and provide those services in accordance with the Quality Standards.

2.SCOPE

  • The service must provide support and supported accommodation services for women and children experiencing domestic and family violence daily, 52 weeks of the year. When the service has a vacancy:
    1. It will be able to accept and commence new intakes until 7pm each (i.e. client to arrive at the service by 7.00pm)
    2. Referrals will be accepted until 9.00pm each day for intake the next day; and
    3. Existing clients and referral organisations will be provided with contact details for the on-call service and on-call staff who will respond promptly to all calls
  • It will also accept referrals and provide services to the target group outside of the specified catchment area on an as needs basis
  • Take state-wide referrals from DV Connect and other services; and
  • Accept referrals from the local area, where a risk assessment has determined there will be no compromise to the client’s safety, security and protection or that of others at the service.

3.SERVICE DESCRIPTION

The services to be delivered are those required for the provision of homelessness accommodation and for women and children experiencing family and domestic violence and need refuge that is safe

4.TARGET GROUP

Women and children escaping domestic violence

5.PERFORMANCE MEASURES

Outcome measures

  • Number and percentage of eligible presentations that result in assessment
  • Number of Case Management/Support Plans established at first contact for clients identified as having an ongoing support need (duration of support is specified in case management/support plans with reviews undertaken as circumstances change)
  • Number and percentage of support periods closed during the quarter where a case management plan was in place
  • Number and percentage of support periods closed during the quarter where case management plans were in place and half or more of the case management goals had been met
  • Number and percentage of support periods that ended with the client housed in secure and sustainable housing\

Output measures

  • Number of hours of needs assessment and management of case/service plans provided and number of clients who received this output
  • Number of places of temporary supported accommodation and number of clients who received this output

Throughput measures

  • Number of support periods that commenced during this quarter
  • Number of open support periods
  • of support periods that ended during the quarter

Demographic Measures

  • Number of individual clients who are children
  • Number of clients identifying as Aboriginal and/or Torres Strait Islander
  • Number of clients identifying as being from Culturally and Linguistically diverse backgrounds

Other Measures

  • Provision of up to three brief case studies that demonstrate client experiences and outcomes

6.OUTPUT ACTIVITIES

Number of case management and support plans established at first contact for clients identified as having an on-going support need which includes (min 90%)
Documented evidence of duration of support specified in case management/support Plans (min 90%)
Number and percentage of support periods closed during the quarter where a case management plan was in place (min 90%)
Number and percentage of support periods closed during the quarter where case management plans were in place and half or more of the case management goals had been met (min 75%)
Number and percentage of support periods that ended with the client houses in secure and sustainable housing (min 60%)